A Chatbot Must Tell It is a Chatbot

Finland / Media / Blogi / A Chatbot Must Tell It is a Chatbot

With AI being everywhere, how would we know if we are communicating with the real person or a chatbot? SogetiLabs Fellow Rik Marselis writes in depth about it in his latest blog.

Recently I started investigating how to test a chatbot. As an example, I put a couple of teams to work to try testing a simple chatbot on Facebook messenger. This chatbot assists people with finding travel options. In the beginning, I warned them this same travel company also has a chat-function with a real person. In order to be sure not to bother the real people, the first question to the chatbot was “are you a chatbot?”. The chatbot didn’t understand the question and asked to what city we wanted to travel.

Read the entire blog post and interact with Rik on the SogetiLabs website.

CONTACT

Rik Marselis
Quality and Testing Consultant | Netherlands
+31 886 606 600

Rik Marselis
Quality and Testing Consultant | Netherlands
+31 886 606 600

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