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Ramping up customer experience (CX) – from interaction to engagement

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How banks are hyper-personalizing contact center interactions with generative AI copilots

With the accelerating embrace of generative AI, banks have a once-in-a-generation opportunity to reimagine customer experiences.

This includes hyper-personalizing contact center interactions to enable engaging with customers in new ways.

Although highly-personalized human interactions remain critical to attracting, retaining, and monetizing banking relationships, most bank contact centers are challenged to meet today’s evolving personalization expectations as pools of customer data are trapped in silos.

Download our point of view in partnership with Genesys and discover: 

  • How banks are overcoming traditional contact center hurdles to empower staff with a purpose-built type of generative AI, known as a copilot, that can rapidly present CSRs with multifaceted of in-context customer insights.
  • What critical capabilities banks should look for in a comprehensive, secure, and compliant cloud-based platform to ensure a co-pilot collaborates with CSRs efficiently and effectively.
  • The five critical steps for successfully implementing a contact center co-pilot platform to enable achieving transformation goals.

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