The People Experience Advantage

Organizations today must focus on their people more than ever before. Economic and financial pressures, amplified by changes brought on by the pandemic, have created the most competitive labor market in years. And as remote and hybrid working arrangements continue to be popular, employers must navigate a bifurcated working environment and deal with a host of new challenges.

Welcome to the 14th edition of our World Quality Report (WQR).

WQR 2022-23-SoMe-AniGIF-1.gifOverview

Capgemini and Sogeti are publishing this report with our strategic technology partner Micro Focus. The topics covered are as far-reaching as possible to capture the nuances and trends in the industry, with key findings and recommendations across several key focus areas: agile quality orchestration, value stream management, intelligent automation, test environment provisioning, data quality, sustainable IT, and quality engineering for emerging technologies. Expert findings are accompanied by commentary, examples, and best practices from more than 15 senior executives from various Fortune 500 organizations, who participated in deep-dive interviews around these topics.

Changing times again

Over the last two editions, we discussed the impact of the COVID-19 crisis – which prompted faster and more impactful IT developments and digital transformation – and how everyone, including the quality engineering and testing functions in organizations, adapted to the new normal.

This year’s edition looks at how we are witnessing an even greater acceleration of that agenda on a global scale across all industries.

New to this year’s report

New are the topics of sustainable IT (what role has quality to play here?), and value stream management (will this help us in achieving better control of quality?). We have also introduced a chapter on the impact on quality of emerging IT technologies, such as the metaverse, blockchain, and virtual reality.

Regional pull-outs

For more on the regional developments from this global study, download e-copies of the regional pull-outs below.


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Mark Buenen
Mark Buenen
Global leader Quality Engineering & Testing, Capgemini Group